YOUR PRIVACY IS OUR PRIORITY
At ROBEY SHINE, your privacy is very important to us. We appreciate our
customers and understand the value of protecting your rights. We hope to address
all of your concerns through this list of privacy-related Frequently Asked
Questions...
Does ROBEY SHINE collect
my IP address?
Yes. We use this to identify your PC and your shopping cart, as well as to help
us diagnose any problems you may encounter with our server. IP addresses are not
linked to any personally identifiable information.
Why does ROBEY SHINE need
my personal Information?
We use your name, email address, phone number, mailing address and credit card
information to process your orders and/or notify you if you enter and win a
contest on our site. This information is stored in a secure database, and is
only available to individuals with proper clearance. To offer our products and
services in the most efficient manner, ROBEY SHINE contracts with third party
service partners. These partners provide us with data collection, storage and
reporting services only and are restricted from using your information in any
way, other than to help us make our site more useful to our visitors. Service
partners are required to sign confidentiality agreements and will abide by ROBEY
SHINE privacy policies... To opt-out of having your personal information
available to our service partners.
What is your credit card
fraud policy?
In the unlikely event that you experience unauthorized use of your credit card,
promptly report the fraudulent activity to your credit card company. Under the
Fair Credit Billing Act, you are only liable for the first $50 of the fraudulent
charges. Please check with your credit card company to verify specific terms and
conditions.
Will I receive mail from
ROBEY SHINE?
We only send information about our hot deals and specials to our customers who
find it useful. You can opt-out of receiving future communications from us when
you set up your account or by updating your account information. When you
participate in a contest or survey, you also have the choice of opting-out at
that time.
How safe is it to shop
online?
Today, the Internet is actually the safest way of doing business with your
credit card. We have made it safer to use your credit card on our site than it
is to use it in more traditional ways, such as in retail stores or restaurants.
What is SSL and how does
it protect my privacy?
We use Secure Socket Layer (SSL) technology for mutual authentication, data
encryption and data integrity- all to ensure secure transactions for our
customers. SSL is the industry standard security protocol to encode sensitive
information, such as your credit card number. SSL creates a shared digital key,
which only lets the sender and the receiver of the transmission scramble or
unscramble information. To everyone else, even the servers relaying the message,
the SSL transmission is indecipherable. SSL encryption can only be broken by
intercepting the encrypted message, recording it, and using a computer to try
every possible combination until the key is cracked. Most keys range from 40 to
1,024 digits long... as you can imagine, the number of possible combinations can
be into the billions and beyond!
Ok, so how about
encryption?
Encryption is based on the mathematical scrambling and unscrambling of messages.
The type of encryption we use assigns two keys - one is a public key and one is
a private key. When you send us a message, you use our public key to encrypt
your message. Once we receive your encrypted message, we use the private key to
decode it. The same key cannot both encrypt and decrypt information. So,
information encrypted using the private key can only be decrypted using the
public key, and vice versa- ensuring the security of your information.
I've heard a lot about
Secure Sites. What does that mean?
Before completing any transaction on a website, you should make sure it is a
Secure Site. Being on a Secure Site means you are connected under the cloak of
SSL security. You can tell if you are on a Secure Site if you see a padlock or
key somewhere along the bottom of your browser's window. If the lock is closed
or if the key is unbroken, you are dealing with a Secure Site.
What are cookies and how
do they affect my privacy?
Simply put, a "cookie" is a small file that serves as an identifier stored on
your machine. Although they are not required, we use cookies to make web
shopping easier for you. For instance, when you are ready to purchase an item,
you only need to sign-in as opposed to entering all of your account information
again. A cookie can also save your password so you do not need to enter it each
time you visit our site from your PC.
ROBEY SHINE contracts with third party service partners to provide us with data
collection, storage and reporting services. Under no circumstances are these
partners permitted to use your information in any manner, other than to help us
make our site more useful and efficient for our visitors. Service partners are
required to sign confidentiality agreements and will abide by ROBEY SHINE
privacy policies. To opt-out of having your personal information available to
our service partners.
What if I still do not
feel my online transaction is secure?
We will be happy to assist you with your purchase over the phone at
1-713.328-9241. Please ask for "Internet Orders."
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